ju999's Privacy Policy
Your personal information is very important to us. Here is a full explanation of how ju999 collects, uses, and protects your information.
Introduction & Scope
1 Introduction
ju999 ("we", "us", or "the platform") places the highest importance on the privacy of your personal information. This privacy policy ("policy") describes what information we collect, how we use it, and what measures we take to protect it.
By using our services through the ju999 website, mobile version, or any other channel, you are considered to have accepted the terms of this policy. If you disagree with any part of this policy, please do not use our services.
This policy applies only to ju999's own services. We are not responsible for the privacy practices of third-party websites or services.
What Information We Collect
2 Information You Provide Directly
When you create an account on ju999, make a transaction, or contact us, we may collect the following information:
- Full name and date of birth
- Mobile number and email address
- National ID card or other identity document details
- Residential address
- Payment information (bKash, Nagad, Rocket, Upay or bank account number — for transaction verification only)
- Records of conversations with the support team
3 Automatically Collected Information
When you use our platform, the following information may be collected automatically through technical means:
- IP address and device identification information
- Browser type and language settings
- Session data — which pages you visited and how long you stayed
- Information obtained through cookies and similar tracking technologies
- Gaming activity logs — betting history, deposit and withdrawal records
4 Information Received from Third Parties
For the purpose of identity verification or fraud prevention, we may sometimes receive supplementary information from trusted third parties. This information is handled under the same privacy standards.
Use of Information & Purposes
5 Primary Purposes
ju999 uses the information collected about you for the following purposes:
- Creating, managing, and verifying accounts
- Processing deposits, withdrawals, and other financial transactions
- Providing 24/7 live chat and email support
- Managing bonuses, promotions, and personalised offers
- Ensuring the security and integrity of the platform
- Implementing responsible gaming policies
- Meeting applicable legal obligations
6 Service Improvement
To improve the user experience, we analyse aggregated and anonymised data. Through this analysis we understand which games are most popular, where the site needs improvement, and where new features should be added. No personally identifiable information is used at this stage.
Disclosure of Information & Third Parties
7 Sharing Information with Third Parties
ju999 does not sell your personal information or rent it to third parties for commercial purposes. However, information may be disclosed in the following limited circumstances:
- Payment Processors: Necessary information is shared with the relevant payment providers to complete transactions via bKash, Nagad, Rocket, Upay, and bank transfers.
- Identity Verification Agencies: Necessary information may be exchanged with trusted KYC service providers to ensure secure and verified accounts.
- Legal Obligations: Information may be provided to authorities in accordance with a court order or legal requirement.
- Fraud & Abuse Prevention: In urgent situations to ensure platform security, limited information may be shared with the relevant agencies.
In each of the above cases, third parties operate under strict confidentiality agreements and may only use the information for the specified purpose.
8 International Data Transfers
Our server and system infrastructure may be located in multiple countries. If your information is transferred to another country, we will ensure that the data protection standards in that country are consistent with this policy.
Cookie & Tracking Technologies
9 What Cookies Are and How We Use Them
Cookies are small text files stored in your browser. ju999 uses the following types of cookies:
- Essential Cookies: Required for the core functionality of the site. This includes maintaining login sessions and security verification.
- Analytics Cookies: Used to understand how users are using the site. This information is fully anonymised.
- Functionality Cookies: Used to remember your preferences and language settings.
You can control or disable cookies from your browser settings. Please note that disabling essential cookies may limit some functionality of the site.
Data Protection Measures
10 Technical Protection
ju999 uses industry-standard security measures to protect your information:
- All data transmission secured through SSL (Secure Socket Layer) encryption
- Strong encryption technology used for storing sensitive information
- Regular security audits and vulnerability testing
- Firewall and intrusion detection systems to prevent unauthorised access
- Two-Factor Authentication (2FA) support
11 Organisational Protection
Alongside technical protection, we also take strict measures at the organisational level:
- Only authorised staff can access personal information
- All staff receive regular training on data protection
- All data access activities are logged and monitored
- Third-party service providers operate under strict confidentiality agreements
However, no method of transmitting or storing information over the internet can be said to be completely secure. We are committed to ensuring the highest level of protection, but we cannot guarantee absolute security.
Data Retention Period
12 How Long Information Is Kept
We retain your information only for as long as necessary. The general rules are:
- While Account Is Active: All information is retained for as long as your account remains active.
- After Account Closure: Certain information may be kept for a defined period for the purposes of legal obligations, dispute resolution, and fraud prevention.
- Transaction Records: Financial transaction records may be retained for an extended period in accordance with applicable legal obligations.
- Marketing Communications: The relevant information is deleted or deactivated as soon as you withdraw your consent.
Once the defined period has ended, information is securely deleted or anonymised.
Your Rights & Controls
13 Your Rights Over Your Information
As a user of ju999, you have the following rights over your own information:
- Right of Access: You have the right to know what information we hold about you.
- Right to Rectification: You may request that incorrect or incomplete information be corrected.
- Right to Erasure: You may request that your information be deleted in certain circumstances. However, some information may not be possible to delete due to legal obligations.
- Right to Restrict Processing: You may request that the use of your information be restricted in certain circumstances.
- Right to Withdraw Consent: For marketing communications, consent may be withdrawn at any time.
- Right to Data Portability: In reasonable circumstances, you may request to receive your information in a structured format.
To exercise any of these rights, please contact our support team.
14 Privacy of Minors
ju999 is for users aged 21 and over only. We do not knowingly collect information from minors. If we become aware that a minor's information has been collected, that information will be deleted immediately and the associated account will be closed.
Responsible Gaming & Data Protection
15 Connection to Responsible Gaming Policy
ju999 places responsible gaming as its highest priority. To this end, we may analyse users' gaming activity data to identify signs of excessive gaming. If such behaviour is identified in a user, we will attempt to provide them with support.
Information used for this purpose is not used for any marketing purpose and is not shared with third parties.
To learn more about responsible gaming, please visit our Responsible Gaming page.
Policy Changes & Updates
16 How This Policy Changes
ju999 may revise this privacy policy from time to time. Depending on the nature of the change, we will notify you in different ways:
- For minor changes, the updated date will be noted on the page.
- For significant changes, a notice will be posted on the platform or you will be informed by email.
- For fundamental changes, your consent may be sought before the revised policy takes effect.
Continuing to use ju999 after a new policy is published will be considered acceptance of the revised policy.
17 Relationship with Other Policies
This privacy policy should be read together with our Terms & Conditions and Responsible Gaming policy. In the event of any conflict, this privacy policy will take precedence on matters of data protection.
Contact Us
18 Privacy Complaints & Enquiries
If you have any questions about this privacy policy, wish to exercise your rights over your information, or believe that your privacy has been violated — please contact us in any of these situations.
Our dedicated support team is available 24 hours a day, 7 days a week in Bengali and English. We will review your request as soon as possible and take the necessary steps.
- Get instant support via live chat
- You can submit a detailed complaint by email
- All requests are handled with confidentiality
Contact Information
When sending a privacy-related request, please include the email address or mobile number registered to your account.
Enjoy safe gaming at ju999
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